#inbox-tools{padding:12px;border-top:1px solid #e4e8f0;background:#fff;position:sticky;bottom:0}#inbox-tools input,#conversation-tools input,#conversation-tools select{width:100%;padding:8px;border:1px solid #d9e2ef;border-radius:7px;margin:3px 0;font:inherit;font-size:12px}.filters{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.filters button,#save-tools{padding:6px 8px;font-size:11px;background:#eef3fb;color:#3f5471}.filters button.active,#save-tools{background:#2866d5;color:#fff}.chat{width:calc(100% - 18px);border:0;text-align:left;background:transparent}.chat-meta{display:flex;justify-content:space-between;margin-top:7px;color:#8490a1;font-size:10px}.priority{padding:2px 5px;border-radius:4px;background:#e8f0ff}.priority.high,.priority.urgent{background:#fee2e2;color:#b42318}.empty-list{padding:12px;color:#8490a1;font-size:12px}#metrics{font-size:11px;color:#68758a;margin-top:8px}#conversation-tools{padding:8px 24px;border-bottom:1px solid #e8edf4;background:#fbfcff;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px}.notes{border-top:1px solid #dce4f0;margin-top:8px;padding:12px;color:#475569;font-size:12px}.notes p{padding:8px;background:#fff8db;border-radius:7px}.notes small{display:block;color:#8490a1;margin-top:3px}#note-form{display:flex;gap:6px}#note-form input{flex:1;border:1px solid #d9e2ef;border-radius:7px;padding:7px}@media(max-width:900px){#conversation-tools{grid-template-columns:1fr 1fr;padding:8px 12px}}

#app{grid-template-columns:380px minmax(0,1fr);background:#f7f9fd}aside{box-shadow:2px 0 14px #183b6a08}#chat-list{padding:4px 5px 180px}.chat{margin:5px 4px;padding:12px;border:1px solid transparent}.chat.active{background:#eaf1ff;border-color:#cbdcff}.chat strong{font-size:15px}.chat-meta{font-size:11px}.select-chat{padding:2px 0}.conversation{place-items:stretch;background:#f3f6fb;padding:16px}.conversation>#thread{max-width:1180px;margin:auto;border:1px solid #e2e8f2;border-radius:18px;overflow:hidden;box-shadow:0 12px 34px #1936660c}.conversation header{padding:16px 24px;background:#fff}.avatar{width:42px;height:42px}.conversation header strong{font-size:16px}#conversation-tools{grid-template-columns:150px 150px minmax(150px,1fr) minmax(190px,1fr) auto;align-items:center;padding:10px 24px;background:#fbfcff}#conversation-tools input,#conversation-tools select{height:38px;margin:0;border-radius:9px}#save-tools{height:38px;padding:0 18px;border-radius:9px}#messages{padding:24px clamp(18px,4vw,50px);background:#f5f8fc}.message{font-size:15px;padding:13px 16px;box-shadow:0 3px 12px #1936660b}.message small{font-size:11px}#reply-form{padding:14px 20px}.notes{margin-top:18px;padding:16px;border-radius:12px;background:#fff;border:1px solid #e5ebf3}.notes p{margin:10px 0 0}.empty-icon{width:70px;height:70px;font-size:30px}@media(max-width:900px){#app{grid-template-columns:280px minmax(0,1fr)}.conversation{padding:0}.conversation>#thread{border-radius:0;border:0}#conversation-tools{grid-template-columns:1fr 1fr;padding:10px 14px}}@media(max-width:650px){#app{grid-template-columns:1fr}.conversation{display:none}aside{border:0}.chat{padding:14px}}

#inbox-tools{padding:12px 10px 14px;box-shadow:0 -10px 28px #1639640b}#overview-cards{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-bottom:10px}#overview-cards>div{padding:9px 10px;border:1px solid #e1e8f3;border-radius:10px;background:#f8faff;display:flex;flex-direction:column}#overview-cards b{font-size:18px;color:#1f5ed8}#overview-cards span{font-size:10px;color:#718096;margin-top:2px}.inbox-settings{display:flex;align-items:center;justify-content:space-between;gap:7px;margin-top:9px}.inbox-settings #metrics{margin:0}.inbox-settings button{padding:5px 7px;background:#eef3fb;color:#475569;font-size:10px;white-space:nowrap}.presence{display:inline-block;width:8px;height:8px;border-radius:50%;background:#cbd5e1;margin-right:7px;vertical-align:1px}.presence.online{background:#22c55e;box-shadow:0 0 0 3px #dcfce7}.unread-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#2563eb;margin-left:7px}.chat.unread{background:#f4f7ff;border-color:#dce6ff}.chat.unread strong{font-weight:850}.online-text{color:#15803d;font-weight:700}.conversation header a{color:#64748b;text-decoration:none}.conversation header a:hover{text-decoration:underline}#conversation-tools label{min-width:0}#conversation-tools label>span{display:block;font-size:10px;font-weight:700;color:#64748b;margin:0 0 4px 2px}#conversation-tools input,#conversation-tools select{font-size:12px}#save-tools{align-self:end}#quick-replies{padding:8px 20px;background:#fff;border-top:1px solid #e8edf4;display:flex;align-items:center;gap:6px;overflow-x:auto}#quick-replies span{font-size:11px;color:#64748b;white-space:nowrap}#quick-replies button{padding:6px 9px;border:1px solid #dbe5f2;border-radius:999px;background:#f8faff;color:#36506f;font-size:11px;font-weight:600;white-space:nowrap;box-shadow:none}#quick-replies button:hover{background:#eaf1ff;transform:none}#toast{position:fixed;right:22px;top:22px;z-index:9999;padding:11px 16px;border-radius:11px;background:#163a72;color:#fff;box-shadow:0 12px 28px #172b4d35;font-size:13px;font-weight:700}#toast.error{background:#b42318}#toast[hidden]{display:none}.empty-list{display:flex;flex-direction:column;gap:5px;text-align:center;padding:30px 12px}.empty-list span{font-size:11px}.message.visitor{box-shadow:0 4px 14px #102a430d}.message.agent,.message.ai{box-shadow:0 5px 16px #254bd627}@media(max-width:1100px){#conversation-tools{grid-template-columns:1fr 1fr 1fr}#save-tools{height:38px}}@media(max-width:650px){#app.thread-open aside{display:none}#app.thread-open .conversation{display:block}.conversation>#thread{height:100vh}#quick-replies{padding:8px 12px}}
#mobile-back{display:none;background:#eef3fb;color:#334155;padding:8px 11px;border-radius:9px;margin-right:10px;box-shadow:none}@media(max-width:650px){#mobile-back{display:block}.conversation header{padding:12px}.ai-switch{margin-left:auto}}

.visitor-journey{max-width:100%;margin:0 0 14px;padding:14px 16px;border:1px solid #dbe5f1;border-radius:14px;background:#fff;box-shadow:0 4px 16px #163b6c0b}.current-page{display:flex;align-items:center;justify-content:space-between;gap:16px}.current-page>div{display:grid;gap:3px;min-width:0}.current-page span{font-size:10px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:#64748b}.current-page strong{font-size:14px;color:#1e293b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.current-page a{font-size:11px;color:#2563eb;text-decoration:none;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.current-page>b{flex:0 0 auto;min-width:78px;padding:8px 10px;border-radius:10px;background:#eaf1ff;color:#1d4ed8;text-align:center;font-size:16px}.current-page>b small{display:block;margin-top:1px;font-size:9px;font-weight:700;color:#64748b}.visitor-journey details{margin-top:11px;padding-top:10px;border-top:1px solid #edf1f6}.visitor-journey summary{cursor:pointer;color:#475569;font-size:11px;font-weight:700}.visitor-journey ol{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:7px}.visitor-journey li{display:grid;grid-template-columns:26px minmax(0,1fr) auto;align-items:center;gap:8px}.visitor-journey li i{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#eef4ff;color:#2563eb;font-size:10px;font-style:normal;font-weight:800}.visitor-journey li div{display:grid;min-width:0}.visitor-journey li strong{font-size:11px;color:#334155;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-journey li a{font-size:10px;color:#718096;text-decoration:none;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-journey time{font-size:9px;color:#94a3b8;white-space:nowrap}@media(max-width:650px){.visitor-journey{padding:12px}.current-page{align-items:flex-start}.current-page>b{min-width:66px}.visitor-journey li{grid-template-columns:24px minmax(0,1fr)}.visitor-journey time{grid-column:2}}

#admin-nav{display:grid;gap:6px;padding:13px 12px;border-bottom:1px solid #edf1f6}#admin-nav button{display:grid;grid-template-columns:24px 1fr auto;align-items:center;gap:7px;padding:10px 11px;border-radius:10px;background:transparent;color:#526174;text-align:left;font-size:12px;box-shadow:none}#admin-nav button:hover,#admin-nav button.active{transform:none;background:#eaf1ff;color:#1f5ed8}#admin-nav button span{font-size:14px}#admin-nav button b{min-width:22px;padding:3px 6px;border-radius:999px;background:#e2e8f0;color:#475569;text-align:center;font-size:10px}#admin-nav button.active b{background:#2563eb;color:#fff}#overview-cards>div:first-child{cursor:pointer}
#app.monitoring{grid-template-columns:230px minmax(0,1fr)}#app.monitoring aside{overflow:hidden}.conversation>#monitoring{width:100%;height:100%;overflow:auto;padding:28px;background:#f4f7fb}.conversation>#monitoring[hidden]{display:none}#monitoring>header{display:flex;align-items:center;justify-content:space-between;padding:0 0 22px;border:0;background:transparent}#monitoring header p{margin:0 0 5px;color:#2563eb;font-size:10px;font-weight:850;letter-spacing:.08em}#monitoring header h1{margin:0;color:#172033;font-size:25px;letter-spacing:-.5px}#monitoring header span{display:block;margin-top:5px;color:#718096;font-size:12px}.monitor-live{display:flex;align-items:center;gap:7px;padding:10px 13px;border:1px solid #cdebd8;border-radius:12px;background:#f0fdf4;color:#167544;font-size:11px}.monitor-live i,.visitor-id>i{width:9px;height:9px;border-radius:50%;background:#16a34a;box-shadow:0 0 0 4px #dcfce7}.monitor-live b{font-size:16px}
#source-summary{display:flex;gap:9px;margin-bottom:16px;overflow-x:auto}#source-summary>div{min-width:125px;padding:12px 14px;border:1px solid #e0e7f0;border-radius:12px;background:#fff;box-shadow:0 4px 14px #16375f08}#source-summary b,#source-summary span{display:block}#source-summary b{color:#1f5ed8;font-size:19px}#source-summary span{margin-top:2px;color:#64748b;font-size:10px}.visitor-table{overflow:hidden;border:1px solid #dce4ef;border-radius:15px;background:#fff;box-shadow:0 12px 34px #15355f0b}.visitor-table-head,.visitor-row{display:grid;grid-template-columns:minmax(150px,1fr) minmax(260px,2fr) minmax(180px,1.2fr) 100px 75px 95px;gap:12px;align-items:center}.visitor-table-head{padding:11px 16px;background:#f8fafc;border-bottom:1px solid #e4eaf2;color:#718096;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.visitor-row{padding:13px 16px;border-bottom:1px solid #edf1f5}.visitor-row:last-child{border:0}.visitor-row:hover{background:#f9fbff}.visitor-id{display:flex;align-items:center;gap:11px;min-width:0}.visitor-id span,.visitor-page,.visitor-source,.visitor-time,.visitor-views{display:grid;gap:3px;min-width:0}.visitor-id b,.visitor-page strong,.visitor-source b,.visitor-time b,.visitor-views b{color:#26364d;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-id small,.visitor-page a,.visitor-source small,.visitor-time small,.visitor-views small{color:#8491a3;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-decoration:none}.visitor-page a{color:#2563eb}.visitor-source b{color:#15803d}.visitor-time b{font-variant-numeric:tabular-nums}.visitor-views{text-align:center}.visitor-views b{font-size:17px;color:#1f5ed8}.open-chat{padding:7px 9px;border-radius:8px;font-size:10px;white-space:nowrap}.no-chat{display:inline-block;padding:6px 8px;border-radius:7px;background:#f1f5f9;color:#718096;font-size:9px;white-space:nowrap}.no-visitors{display:grid;justify-items:center;gap:6px;padding:70px 20px;color:#718096}.no-visitors i{display:grid;place-items:center;width:48px;height:48px;border-radius:50%;background:#eaf1ff;color:#2563eb;font-style:normal}.no-visitors b{color:#334155}.no-visitors span{font-size:11px}
@media(max-width:1000px){.visitor-table{overflow-x:auto}.visitor-table-head,.visitor-row{min-width:900px}}@media(max-width:650px){#app.monitoring{grid-template-columns:1fr}#app.monitoring aside{height:auto;border-bottom:1px solid #e2e8f0}#app.monitoring .brand{display:none}#app.monitoring #admin-nav{grid-template-columns:1fr 1fr}.conversation>#monitoring{padding:18px 12px}#monitoring>header{align-items:flex-start;gap:12px}#monitoring header h1{font-size:20px}.monitor-live{padding:8px 9px}.visitor-table-head{display:none}.visitor-table{overflow:visible;border:0;background:transparent;box-shadow:none}.visitor-row{display:grid;grid-template-columns:1fr auto;min-width:0;margin-bottom:9px;padding:14px;border:1px solid #e0e7f0;border-radius:12px;background:#fff}.visitor-page,.visitor-source{grid-column:1/-1}.visitor-time,.visitor-views{display:inline-grid;text-align:left}.no-visitors{background:#fff;border-radius:12px}}